We are committed to our customers!
We believe that it is not enough to just “supply” products. We understand that it is necessary to be a service provider as well. In addition to the technical advice provided by our experts, you can trust that we, too, have an understanding of the products we deliver to you.
For this reason, the Moellmann team comprises not only administrative personnel but also a lot of technically skilled employees with years of experience in the fields of production, toolmaking, design and quality management.
In the end, this is what makes Moellmann stand out from its competitors.
We firmly believe that it is no longer enough for a manufacturer to just "make" products. For years, we have been using our technical expertise to optimize our customers' products in joint development teams. We often receive customer products that have been used on site for years, despite production disadvantages, but are in need of improvement. That's exactly where we come in.
We give thought to the features and the optimal design of your articles, make suggestions for improvement and implement them at our production facilities. For this purpose, we apply professional methods such as “value analysis”. This leads to increased customer satisfaction and gives us a long-term customer partnership with you. Many industrial customers have already benefited from this. On request, we will be happy to provide you with these references.
We won't leave you on your own! Imagine the following scenario: Products - mainly produced abroad and sold to you from sales offices in Germany - are delivered to you and then cause technical problems when they are in use. You contact the seller who, for lack of technical knowledge, can only console you or put you off. In the end, you will lose time, money and, under certain circumstances, revenue because you don't get your production problems solved. Which will leave you frustrated and with the insight that "Asian products are not exactly great after all".
We know that and have been keeping an eye on it for years. For this reason, Moellmann has technically qualified personnel both in Germany and in our subsidiaries abroad. Both work hand in hand. However, should any product problems arise despite extensive quality assurance, we will be there for you. Our employees will work together with their experts, seeking solutions that can then be implemented on the product in a relatively unbureaucratic way.
On this point, too, we stand out from many competitors.